Overview
At Znora, we want you to be completely satisfied with your purchase.
Our returns policy lasts 30 days from the date of delivery. If more than 30 days have passed since your purchase, unfortunately we cannot offer a full refund or exchange.
Eligibility for Returns
To be eligible for a return:
- The item must be unused and in the same condition that you received it
- The item must be in its original packaging
- A receipt or proof of purchase is required
Please do not send your purchase back to the manufacturer.
Non-Returnable Items
The following items cannot be returned:
- Perishable goods (e.g. food, flowers)
- Newspapers or magazines
- Intimate or sanitary goods
- Hazardous materials or flammable liquids/gases
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Certain health and personal care items
Partial Refunds (if applicable)
In some cases, only partial refunds may be granted:
- Items with obvious signs of use
- Opened media (CDs, DVDs, software, games, etc.)
- Items not in original condition, damaged, or missing parts (not due to our error)
- Items returned after 30 days
Refunds
Once your return is received and inspected, we will notify you via email.
If approved:
- Your refund will be processed
- A credit will automatically be applied to your original payment method
- Processing time may vary depending on your bank/provider
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your credit card provider
- Contact your bank (processing times may vary)
If you still have not received your refund, please contact us at:
📧 info@znora.co.uk
Sale Items
Only regular-priced items may be refunded.
Sale items are non-refundable.
Exchanges
We only replace items if they are defective or damaged.
To request an exchange, contact us at:
📧 info@znora.co.uk
Gifts
If the item was marked as a gift:
- You will receive a gift credit once the return is received
If not marked as a gift:
- Refund will be issued to the original purchaser
Returns Shipping
To return your item, please contact us first for return instructions.
- Customers are responsible for return shipping costs
- Shipping costs are non-refundable
- If a refund is issued, return shipping may be deducted
We recommend using a trackable shipping service for valuable items, as we cannot guarantee receipt of returned goods.
Contact Us
For any questions related to returns and refunds, please contact us: